Script

Ditch The Sales Script

Did you ever call a customer service centre, only to be met with what sounded like an automaton, reciting the words of a script verbatim? Or ask a question of a telesales person which wasn’t in their manual, only to hear them frantically rustling around while you’re left waiting? Ever ask someone for help to […]

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Responsibility Ahead

It’s Not My Department

‘Sorry, I can’t help you with that. It’s not my department.’ ‘There’s nothing I can do, we’re under orders from above.’ ‘The powers that be have decided that we don’t have a choice.’ ‘Senior management didn’t approve it.’ ‘I would say yes, but my boss said no.’ ‘The company doesn’t have enough budget to support […]

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